EVERYTHING FOR YOUR STAY

WELCOME

Welcome to Gora Resort

We are glad that you have chosen our peaceful corner by the ski slope, with a beautiful view of the Julian Alps, for your vacation. Comfort, privacy and contact with nature await you for a perfect vacation.

This booklet contains all the important information you need for a pleasant stay. If you need anything, we are happy to assist you.

We wish you a pleasant stay with us.

RATE US AND FOLLOW US

ARRIVAL / DEPARTURE

Arrival (Check-in)

from 3:00 PM to 10:00 PM


🔑
KEY/CARD COLLECTION

You will find a key box under your parking number in the garage.

On the dial pad, enter the code we sent you by email.

Important: After entering the code, turn the knob (small rotary knob) fully to the right, otherwise the cabinet will not open.

There is a card waiting for you in the locker to open the door.

The card opens:

🚪 the door of your apartment,
🎿 sports equipment storage door,
🫧 guest laundry door,
🚾 Toilet in the garage,
🛗 both elevators,
🅿️ Garage entrance and garage door locks.

The cards placed in the slot in the apartment are only used to turn on the electricity.

You are welcome. they don't open the door!
Always use your numbered card to open the apartment.

Departure (Check-out)

Until 11:00 AM

When leaving, please ensure that:

💳 Drop the card in the mailbox next to the reception in the garage.

💡 turn off all electrical devices (TV, air conditioning, lights, kitchen appliances),
💵 pay any additional costs (tourist tax, additional services, etc.).

Early check-in or late check-out is only possible by prior arrangement with Gora Resort and is subject to availability and may be subject to an additional charge.

CONTACT

Borovška cesta 94, 4280 Kranjska Gora, Slovenia

Mobile phone:+386 71 22 11 00
Whatsapp: +386 (0) 771 22 11 00

E-mail: info@goraresort.com

Website


OFFICIAL RECEPTION HOURS

Our reception does not have a permanent "seat". We prefer to run around and make sure your stay is pleasant. But don't worry - we are always here for you.

📞 Call us at +386 71 221 100 (or WhatsApp) and we'll come right away.
💳 Upon arrival, the door opening card will be waiting for you in the black box (you will receive the code by email).
📪 When you leave, simply drop your card in the mailbox on the wall next to the reception.

A smile and help are always close by – just call!

BEFORE ARRIVAL

CUSTOM FILLED REFRIGERATOR

A fully stocked fridge awaits you upon arrival. You can choose from:
🥛basic package (water, juice, milk, bread, butter, cheese...),
🥓 local package (meats, cheeses, yogurt, juices from local producers),
🍤 or we can prepare something exactly according to your wishes.

We accept orders no later than 2 days before arrival.

Name *
.
Email *
.
Packages in the refrigerator *
Select an option
What do you want in a Custom Package?
.
BETTER SLEEP MENU

Because we want you to wake up rested, we offer you selected accessories for a comfortable and relaxing sleep. Choose what suits you best:

🛏️ Custom pillows

  • Anatomical with bamboo – natural, airy, suitable for all positions

  • Anatomical with memory foam & lavender – support + gentle lavender aroma

  • Classic with less filler – lower, soft, for sleeping on your stomach

  • Children's pillow with bamboo – gentle and safe for the youngest (1+ years)

😌 Accessories for a perfect rest

  • Eye mask – for complete darkness and deeper sleep

  • Changing the blanket – one common or two individual ones? We customize for free!

Name *
.
Email *
.
Pillow
Select an option
Accessories
Select an option
Who will use the pillow or accessories? *
.

ACCESS AND PARKING

ACCESS

Address:
Borovška cesta 94, 4280 Kranjska Gora

When you arrive:

1. Turn right towards the gate.
2. Then immediately left towards the garage door.
3. If you have already entered the vehicle registration number, the lock will automatically opens.
4. If it doesn't work, call the reception

PARKING

1. After the gate, go down the ramp to the garage door - it will open automatically.
2. Park in a specific spot (each apartment has its own parking lot number).

ACCESS TO APARTMENTS

In the building there are two elevators:

  • you can enter one from the garage without a card
  • the second requires a card on the Salto reader

Apartments 01-03 are located on the bottom left.

Apartments 04 and 05 are located in the middle below.

Apartments 06-08 are located on the bottom right.

Apartments 09-12 are located on the upper left.

Apartments 13 and 14 are located in the middle upstairs.

Apartments 15-18 are located on the top right.

Wi-FI

Username:
Gora Guest
Password:
WelcomeToGora

HOUSE RULES AND INFORMATION

Dear guests,

To ensure a pleasant stay for everyone, we ask that you please adhere to the following house rules.


Out of respect for other guests, we ask that you maintain peace and quiet between 10 p.m. and 8 a.m.

The cards placed in the slot in the apartment are only used to turn on the electricity.

You are welcome. they don't open the door!
Always use your numbered card to open the apartment.


Smoking is prohibited in all indoor areas.
It is only allowed on balconies or outdoor areas where it does not disturb other guests.
We ask that you do not smoke on window sills or leave cigarette butts.


At Gora Resort, we care about nature and strive for responsible waste management.
With your help, we can contribute to a cleaner environment. THANK YOU!


In the apartment
In the kitchen of each apartment there is a sorting bin with three separate drawers for:
🥤 Plastic and cans
🍗
Organic waste,
🚮
Mixed waste

External collection points
Larger containers for waste separation are located in front of the entrance to the facility..

Eight containers are arranged from left to right:


🟤 Organic waste
🟢⚫ Mixed waste
🟡 Plastic
🔵 Paper
🟢 Glass


In case of defects or damage, please notify us immediately.
The guest is responsible for any damage or loss of inventory and any possible repair costs.
Towels are for personal use, please do not use them to clean floors, furniture or shoes.
Apartment furnishings (towels, pillows, etc.) are not allowed to be taken outside the unit.

Since we use Villeroy & Boch tableware, we have an agreement with the supplier that allows us to replace broken items under warranty.
If you accidentally break a plate, cup, glass or any other piece of furniture during your stay:

  • please leave it in the apartment, or
  • bring it to the reception.

We will not charge you for this – it is only important that you inform us about it.


Pets are allowed only in selected apartments upon prior confirmation and additional payment 45€/day.
They must be supervised and on a leash in common areas.
Don't leave them alone in the apartment.
The guest is responsible for any damage or additional cleaning.


We use special, individually coded hotel cards to access the apartments.
We would appreciate it if you would keep your card carefully, as it will cause us additional work and costs if lost.
If the card is lost, a €26 replacement fee will be charged.

Thank you for your understanding and care.


The maximum number of people allowed in the apartment is as stated on the reservation.
Visits by unregistered persons are permitted until 9 p.m., only with prior notice at the reception.
Overnight stays of unregistered persons are not permitted.


Please turn off all electrical appliances and close the skylights when leaving the apartment.


Each apartment has its own heat pump (for heating, cooling and hot water), air conditioning and ventilation system, which operate independently of other units.
If there is anything you don't understand or that doesn't work, please let us know right away - we'll fix it or show you how to use it 😊


Before use

🚿 Showering is mandatory

🚫 It doesn't fit in the jacuzzi:

🍔 food, drinks, bottles
🧴 soap, creams, oils
👕 non-swimming clothing
🍺 alcohol in dry

Children
👶 Accompanied by adults

Use and care

🌡️ Do not change the temperature
♨️ Close the lid after use
🔧 In case of deviations (water color, smell, error, etc.), please inform us.

 


Please keep the apartment clean and tidy.
If you would like your apartment to be refreshed - daily cleaning, please let us know, or hang a "Clean my room please" sign on the outside of the front door.


Bed linen and towels are changed upon request. Please let us know your request at the reception or via message.


Need fresh clothes? The laundry room is waiting for you in the garage!
🔑 You open it with the apartment card
🧼 Available: washing machine, dryer, 2 baskets and washing tablets


Tap water is drinkable. In case of heavy rain, we recommend buying water from a store.


Possession or use of drugs, weapons, or illegal substances is prohibited on Gora Resort property.


It is prohibited to bring sports equipment (skis, snow pants, bicycles, cycling shoes, etc.) into the apartment. Each apartment has a storage room where you can store your sports equipment.


Parties in the apartment are prohibited.


Police: 113
Emergency medical assistance/fire brigade: 112
Gora Luxury Apartments:+386 71 22 11 00


Turn off all electrical devices (lights, air conditioning, TV, kitchen appliances).
Check that the remotes and card are in place.
Leave the apartment tidy and free of damage.

1) General

Unless otherwise stated in the booking confirmation, the following rules apply. Cancellations must be made in writing to info@goraresort.com or via the portal where the booking was made.

Eligibility for free or partial cancellation and any cancellation fees are also stated in the booking confirmation. Refunds of eligible amounts are made within 14 days of receipt of a complete request.

2) Standard (flexible) tariff

  • Free cancellation: up to 10 days before arrival date (until 23:59 local time in Slovenia).
  • After the deadline: unless otherwise specified, 100% of the total reservation value will be charged.

3) Non-refundable rate

  • Payment upon reservation, non-refundable.
  • Changes to the date are not possible with this tariff.
  • No-show: 100% will be charged.

4) Special events and peak periods

  • Stricter conditions may apply for these periods (e.g. longer term or non-refundable rate).
  • The exact conditions are always explicitly stated in the booking confirmation.

5) Reservation changes

  • A change of date, shortening of stay or other changes may be treated as a cancellation and a new booking, unless otherwise stated in the confirmation.

6) Early departure and no-show

  • Early departure and no-show are considered cancellations after the deadline; unused nights are non-refundable.
Weather

ROOM FOR SKIS AND BIKES

Each apartment has its own storage room for sports equipment.

Where?
🚪 In the garage.

Access?
💳 With a card.

What you can save:
🚲 ski, cycling and other sports equipment,
🎿 ski or cycling boots,
👶 baby strollers,
🏌️ golf equipment,…

🔌 Electricity is available in the storage rooms, allowing you to charge electrical items.

Please do not bring sports equipment and shoes into the apartment or use them around the property.

JACUZZI

For guests of apartments with private terrace and jacuzzi

We change the water after each change of guests.

To really enjoy your jacuzzi:
1️⃣ Please leave the power card in the holder. The Jacuzzi requires constant power.
2️⃣ The Jacuzzi has an automatic cleaning program. Please do not turn it off.
3️⃣ When not in use, always keep the lid closed to keep the water clean and warm.
4️⃣ If anything is unclear or not working, please let us know immediately. We will be happy to help you so you can relax and enjoy your stay.

SAUNA

  1. Press the "FIN" button to turn it on.
  2. Set the desired temperature — up to 110°C, but around 90°C is most comfortable.
  3. Below, where it says 15 minutes, is a timer.
  4. Press the button again every 120 minutes to keep the sauna running (it will automatically turn off for safety reasons).
  5. The current temperature is displayed in the middle of the screen,
  6. and at the top it shows that the Finnish sauna is active.
  7. Note: if you open the door, the sauna heating stops.

🕒 Recommended use:
Stay in the sauna for 10–15 minutes, then take a 15-minute break to cool down (shower, rest, water).
You can repeat the process 2–3 times if you feel comfortable.

  1. First turn off Finnish sauna.
  2. Press the "IR" button to activate infrared mode.
  3. Set each infrared panel individually to 99°C (1️⃣, 2️⃣, 3️⃣) — tap the small empty squares until a checkmark appears.
  4. When the infrared sauna is on, the Finnish sauna can still operate at 40°C — tap the empty square to activate it.
  5. So you can enjoy both at the same time.
  6. Below, where it says 19 minutes, is the timer.
  7. Press it again every 120 minutes to keep the sauna running.
  8. Once everything is set, let it heat up automatically.

🕒 Recommended use:
Stay in the sauna for 20–30 minutes, then take a 30-minute rest to cool down and rehydrate your body.

🧺 Towels and amenities

A full set of sauna towels awaits you in the sauna.
Please sit and lie completely on the towel so that the fabric absorbs all the sweat — this keeps the wood clean and hygienic for all users.

💧 Hydration tip: Drink enough water before and after using the sauna to stay hydrated.

🚨 SOS button (emergency stop)

If you press the red SOS button, the sauna will automatically turn off.
Use it immediately if you feel dizzy, sick, or if anything is wrong.
After pressing, open the door to let in fresh air and call the emergency number 112.

Tip: Keep the door closed during use — opening it stops heating and quickly lowers the temperature.
Relax, breathe deeply and enjoy your sauna experience! 🌿

FAQ

Call the front desk immediately at +386 71 22 11 00If the reception is closed, please follow the instructions at the entrance or on the business card you received upon check-in.

Please let us know as soon as possible, call or send us a message at +386 71 22 11 00 We try to fix errors the same day.

Check that you are connected to the GoraGuest network.

Access password: WelcomeToGora

Try restarting your phone or computer.

If the problem still persists, please contact us - we are happy to help.

We are happy to arrange this. Please let us know your request at the reception or via message. The service is available at an additional cost.

If the apartment is available, we will be happy to extend your stay. Please let us know as soon as possible - no later than the day before departure.

Please inform us immediately. This way we can take quick action and ensure a safe and enjoyable experience.

Contact us – we can help with extra bedding or recommendations for a walk or a nearby vet.

LOCAL RECOMMENDATIONS

BREAKFAST

For a good start to the day, we recommend breakfast at TA DAMAČ, brunch at SKIPASS HOTEL or breakfast at Restaurant Pino Alpino. Or you can head to the shop or bakery, which are just a few meters away, and prepare your own breakfast.

CULINARY

For an authentic local experience
For something special
For coffee and sweet moments

EXCURSIONS

HIKING AND CLIMBING

Are you planning a hike in the Slovenian mountains? Before you set off, check out the useful tips on the portal Slovenia.info, where you can find all the key information for safe and responsible mountain visits:

🔹 How to prepare for the tour
🔹 What equipment to take with you
🔹 How to monitor weather and conditions
🔹 How to act in case of an accident
🔹 Code of safe movement in nature

RUNNING

CYCLING

LAKES AND WATERFALLS

LAKES
WATERFALLS

SERVICES

Stores 🍎🥓🥖

🛒 Spar Gozd Martuljek (also open on Sunday)
🛒 Mercator Kranjska Gora
🛒 Mercator Kranjska Gora – Slavko Černet Village
🛒 Kompas shop

Souvenir shop 🖼️

🖼️ Shop Židana marela

Sports Equipment Shops 🥾👟🛼

🥾 Sport point
🥾 Intersport
🥾 Monarh sport

Ski schools and equipment rental 🎿⛷️
Rent a bike 🚴‍♂️🚲
🚲 JB rent
Tourist information center ℹ️

ℹ️ Tourist Information Centre Kranjska Gora (telephone)

Mountain guides 🥾⛰️
🏔️ Kofler sport
Gas stations

Petrol Savsko naselje
Petrol Podkoren

Auto repair shop 🔧🚘

🔧 Car Service MB GARAGE (telephone)

Transportation 🚕

🚕 Taxi Kranjska Gora (contact)
🚌 By bus

Bakery 🥐🍞🥖

🥖 Shop Planika

Bank 🏦💵

🏦 Bank Gorenjska banka

ATM 🏧

🏧  The machine Gorenjska banka
🏧  NLB ATM
🏧  OTP ATM

Post office 🏤✉️

📯 Post Office Kranjska Gora

Pharmacy 💊

💊 Pharmacy Kranjska Gora

The hospital (Emergency medical services 112) 🏥

🏥 Kranjska Gora Health Center (telephone)
🏥 Jesenice General Hospital

Police (Emergency police assistance 113) 🚓🚨

🚓 Kranjska Gora Police Station

Catalogs and maps

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